QUEENBERRY COTTAGE BOOKING TERMS AND CONDITIONS

Bookings

All bookings and booking requests must be made through this Site, or other websites as we designate at our sole discretion. Once requested, your booking is subject to approval by us in our sole discretion.

Where we request information regarding guests and payments, you warrant that the information provided in the booking is true, accurate and correct and that false information may result in your booking being cancelled without a refund. This information will be treated in accordance with our Privacy Policy available on our website www.queenberrycottage.com.au

In order to secure your booking you must pay a 50% non-refundable deposit. The balance of your booking fees are due 14 days prior to your booking commencement. Where you have provided credit card information we reserve the right to charge that card on that date for the full balance of the booking fees.

Cancellations and Refunds

100% of paid pre-payments are refundable when cancelled 60 days before your arrival or earlier. 50% of paid pre-payments are refundable when cancelled 30+ days before your arrival or earlier. Refunds are not available if cancelled within 30 days of your arrival.

House Rules

By making a booking, you agree to the following house rules:

- Check in time is 4:00pm

- Check out time is 10:00am

- An additional fee will be charged if you do not check out by 10am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure an early check-in or late check-out is to book an extra night.

- Check in is ‘self check-in’ with a digital door lock and unique code provided to you prior to your stay

- The property should be treated with as much care as your own residence and left in the same condition as when you arrived

- There is strictly no smoking in the premises or on the property

- No pets are allowed on the property at any time

- There are to be no parties or events without the prior written consent of the owner

- A noise curfew of 10:00pm is to be adhered to, out of respect for our neighbours and the community

- There are 8 sleeping positions available. No more than 8 people may sleep overnight on the premises or property on any one night, including adults and children

- Children must be supervised at all times, particularly around kitchen utensils, outdoor deck, firepit and spa. The owners are not responsible for any children staying at or visiting the property.

- Please note there are no baby gates or stair barriers and supervision is the responsibility of parents & guardians. Please contact us if you need further information. No refund will be given if the accommodation is deemed unsuitable after check in.

• Use of the bunk beds is at the discretion of parents/guardians.

• Fireplaces and firepits are to be operated by adults over the age of 18 only and are operated at your own risk. You will be held liable for any damage you cause . If using a wood or gas fire, you will ensure the fire is switched off or put out entirely whenever you leave the premises even for short periods. Supervision of children around all fireplaces is required and is the responsibility of parents/guardians. ALL fireplaces and their external casings can get very hot and may cause serious burns if touched. It is strongly recommended that the fireplaces not be operated when children are staying onsite.

- We do not accept ‘Schoolies’ reservations nor do we accept bookings for ‘Bucks’ or ‘Hens’ gatherings or bookings from anyone under the age of twenty-five (25).

- Guests are 100% liable for any damage to the property or its contents caused by them, or third parties who are at the property by the Guests invitation or because of the Guest’s attendance at the property.

- Windows and doors must be locked and secured upon checkout and when the guest is not present at the property

- Glassware is not be used in the pool area at any time. Please use the plastic cups provided.

- All furniture must remain at all times in the position it is upon your arrival at the property, no furniture is to be moved from this position or around the property at any time.

- If a locksmith is required to attend due to a broken or lost key, the associated costs will be paid by the guest

- Nothing is to be nailed, screwed, fixed, glued or taped to any part of the property or contents, including but not limited to walls, doors or surfaces.

- Reliability and availability of the internet provided at the property is out of the owners control.

- All third parties engaged by the guest are bound by these Terms and Conditions and House Rules

- The property is not to be used for any criminal activity, including online criminal activity.

If you break any of these rules, you accept full responsibility for any loss, fee, fine or any other payment which may be incurred as a result.

LOCATION HIRE

Location hire for photoshoots and video shoots must be pre approved in writing by management. No images including the property are to be used for marketing purposes unless pre-approved in writing by our team.

Cleaning

Upon vacating the property, we expect you to leave the property in a neat and tidy condition. Rubbish and recycling must be removed and placed in the outdoor bins provided, and dishes must be clean and returned to their cupboards. Failure to do so will incur further cleaning fees of $50 + GST per hour or professional removal of excess rubbish at the invoiced amount.

Damage

You are responsible for the full cost of repairing any damage caused to the property, premises, building or contents.

Additional Charges

A pre-authorisaton of AUD$500 is due 1 day prior to your arrival. This bond/authorisation is held on your credit card for the duration of your stay and released once the premises has been checked or 7 days after your departure, whichever occurs first. We reserve the rights to charge the credit card provided upon booking should any further additional charges be incurred during or after your stay.

SUBMITTING CONTENT TO SITE AND SOCIAL MEDIA

We always appreciate interaction on our social media channels and feedback about our Site, products and services, as it helps us to improve our Site and our products and services. Through the use of this Site, you may be invited to submit a review, you can also comment on other parts of our Site or interact with us via our social media channels. We love to hear from you!

Where you do decide to submit such feedback or comments, you represent and warrant that (a) you are the sole author and owner of the intellectual property and any other rights in that content (or have the right to use that content with appropriate consents and permissions) (b) give us permission to post or otherwise use that feedback on our social media or other channels and (c) you waive any and all existing and future moral rights (as defined in the Copyright Act 1968(Cth) in the content you provide us; (d) the content does not violate these Terms; and (e) you are at least 18 years old.

We reserve the right to remove a review or comment if such review or comment contains (a) libelous or otherwise unlawful, abusive or obscene material; (b) attacks our employees or another contributor; (c) contains material that discloses your personal information; or (d) is unrelated to the post or content to which you have reviewed or commented on.

Our Site and social media channels may feature user reviews of the products and/or services as well as blogs by guest bloggers, these reviews and content of the guest blogs in no way represent the views or opinions the owners, shareholders, employees or others, but are the sole product of its creator. We disclaim all liability with respect to any content submitted by the user or guest blogger

COMPETITIONS

We may from time to time run competitions through this Site and / or through our social media channels. Your participation in those competitions is subject to these Terms and any terms and conditions that are specific to each competition. The laws of New South Wales will govern all competitions run by us.

PROHIBITED USE

In addition to any other prohibitions, you must, no circumstances use the Site or its content

a. for any unlawful purpose;

b. to solicit others to perform or participate in any unlawful acts;

c. to violate any international, federal, or state regulations, rules, laws, or local ordinances; and

d. attempt to change, remove, deface, hack or otherwise interfere with this Site or any material or content displaced on the Site.

WARRANTIES AND DISCLAIMERS

This Site is provided on an “as is” and “as available” basis and to the fullest extent permitted by law we make no representations or warranties about our Site and / or the products or services including that:

a. they are suitable, reliable, complete, secure, accurate or fit for any particular purpose;

b. access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm; or

c. there is no possibility of failure to store communications or other data.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable laws, in no event are we responsible for any losses and expenses however arising, including without limitation, any direct, indirect and/or present, unascertained, future or contingent, loss of use, loss of data, loss caused by a virus, loss of income or profit or projected profit, loss or damage to property, claims of third parties, or other losses of any kind or character arising from or in connection with your use of our Site and /or our products or services, your inability to access our Site, interruption or outage of our Site or the fact that content on our Site or in our services is inaccurate, incomplete or out of date. Our liability for any breach of a condition or warranty under these Terms shall be limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

OUR RIGHT TO BE INDEMNIFIED BY YOU

To the fullest extent permitted by applicable laws, you agree to indemnify, and hold us and our related entities, affiliates, and our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of your use of this Site in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.

BREACH AND TERMINATION

The agreement constituted between us by your use of the Site may be terminated:

a. where you breach any provision of these Terms; or

b. at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, and you will no longer be authorised to access the Site.

SEVERABILITY

If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms will remain in full force and effect.

CEASING OUR WEBSITE

We have the right to discontinue this Site. If we decide to do this, it can be at any time and may be without notice to you. We may also exclude any person from using our Site, at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

ASSIGNMENT

We are permitted to assign, transfer and subcontract our rights and/or obligations under these Terms without any notification or consent required. However, you are not permitted to assign, transfer or subcontract your rights and/or obligations under these Terms.

ENTIRE AGREEMENT

These Terms (together with our Privacy Policy and disclaimers) contained on this Site, constitute the entire understanding and agreement between us and you, in relation to your use of this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, respect to this Site and your use of this Site.

GOVERNING LAW AND JURISDICTION

All Terms shall be construed in accordance with and governed in all respects by the laws of the State of New South Wales, Australia. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly, cost effectively and efficiently as possible. Where a dispute cannot be resolved, you agree to submit to the non-exclusive jurisdiction of the courts of the State of New South Wales, Australia.